SW Vendor/Seller Feedback

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SW Vendor/Seller Feedback

Postby Herefishyfishyfishy » Wed Jun 29, 2011 12:00 pm

Let us know what you think about Vendors that you have used in the past! Share your experiences good and bad with us. This will be a good way to get the word out about service and product quality. There will, however, be no flaming or bashing allowed in this thread. Please remain civil even in expressing dissatisfaction. :D

Vendor Name:
Website:
Contact Person:
Phone Number:
Communication:
Packaging:
Delivery Time:
Product:
Additional Comments:
Rating
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Re: Vendor/Seller Feedback

Postby Herefishyfishyfishy » Wed Jun 29, 2011 12:13 pm

Vendor Name: Coral Morphologic
Website: http://coralmorphologic.com/xcart/home.php
Contact Person: Colin - [email protected]
Phone Number: 305-432-1549
Communication: Communication was excellent. I was contacted a few hours after I placed the order to specify shipping details.
Packaging: Packaging was done well. Each frag was in its own bag. Each frag bag was then sealed in a bubble wrap bag with heat packs. All of this was then placed in packing peanuts inside a box.
Delivery Time: From the time I hit submit on my order to the time I received my order was about 24 hours.
Product: The frags were the exact ones that were pictured on the website.

Additional Comments: I would do business with Coral Morphologic again. All went smoothly and prices were very reasonable. An extra free frag was included in my order.

Rating 1 - 10 (10 being the best): 9
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Re: SW Vendor/Seller Feedback

Postby Herefishyfishyfishy » Wed Jun 29, 2011 1:57 pm

Vendor Name: Reef Cleaners.org
Website: http://reefcleaners.org/index.php
Contact Person: John
Phone Number:
Communication: I can't say enough good things about John the owner. If you give him the specs on your tank he will work out a cleanup crew that is custom to your tank. Each time I have placed an order here an auto email has was sent with an order receipt. Then once the order was shipped another email had tracking info.
Packaging: Packaging was done as you would expect. I have ordered from here in the winter and in the summer and depending on the season chill bags or heat packs were used.
Delivery Time: From the time I hit submit on my order to the time I received my order was about 72 hours.
Product: The cleanup crew was exactly as specified.
Additional Comments: John is highly recommended on all the reef forums that I frequent. It seems he is truly head and shoulders above the rest in terms of customer satisfaction.

Rating 1 - 10 (10 being the best): 10
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Re: SW Vendor/Seller Feedback

Postby ~RuSh~ » Tue Aug 16, 2011 10:15 am

Vendor Name: Coral Morphologic
Website: http://www.coralmorphologic.com
Contact Person: Colin
Phone Number:
Communication: Email
Packaging: Excellent. The box was wrapped tightly with little to no loose gaps where things could roll around or become damaged during transport. The frags were in a styrofoam box and each individual was wrapped in it's own small bag.
Delivery Time: Ordered on a Monday, recieved Wednesday
Product: Product was great. The pictures that represent the WYSIWYG frags are very accurate. There isn't any misrepresentation that is often a problem with website sales. Unfortunately one of the frags I recieved did have a disease. I lost one frag, and others were also infected. I salvaged most of them but it was definitely extra hassle dealing with the disease.

Additional Comments: Overall I was very pleased with the courtesy and the way CM did business. I emailed Colin about the disease and he apologized for the inconvenience and offered to replace the frag and give me a bonus frag. I don't currently plan on buying more but if I do, I think I will order from them again.

Rating 8
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Re: SW Vendor/Seller Feedback

Postby ~RuSh~ » Thu Sep 01, 2011 10:03 pm

Vendor Name: Reef Cleaners
Website: www.reefcleaners.org
Contact Person: John
Phone Number:
Communication: Email
Packaging: Packaging was done well. One aspect about it I wasn't expecting was there was very little water. There were soaked tissues or paper towels in the bags along with an inch or two of water. This keeps the snails/crabs/etc. wet and keeps the weight of the box at a minimum.
Delivery Time: I emailed John on a Tuesday about my tank set ups. He emailed me back on a Thursday. I ordered on Friday but due to the Hurricane my order didn't go out until the following Tuesday. My package arrived on Wednesday while I was at work via USPS and I wasn't able to pick it up until Thursday. All in all it was acceptable in terms of time and everything arrive in decent condition.
Product: Product arrive in good condition. I lost a few animals due to stress which I expected. Two hermit crabs died and a handful of snails didn't make it. The quantity of product that arrived was at the very minimum, double what I had ordered. I don't know if he was generous with the number of critters because I had to wait a few days for my order to be shipped, but I recieved a lot more than I ordered... and I'm not complaining. :)
Additional Comments: Definitely a very reputable site. I think what I like most about it is the variety of CUC that you can get and the low prices. I've never seen prices so low for these guys.
Rating 8.5
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Re: SW Vendor/Seller Feedback

Postby ~RuSh~ » Tue Nov 22, 2011 3:02 pm

~RuSh~ wrote:
Additional Comments: Overall I was very pleased with the courtesy and the way CM did business. I emailed Colin about the disease and he apologized for the inconvenience and offered to replace the frag and give me a bonus frag. I don't currently plan on buying more but if I do, I think I will order from them again.

Rating 8


I've ordered three separate times now from Colin. I can honestly say that he is a stand up guy and does great business. He is definitely my go-to guy for zoanthids.

Rating 9
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