Stealth PRO Submersible Heater / Recall Expanded Update

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Stealth PRO Submersible Heater / Recall Expanded Update

Postby Herefishyfishyfishy » Wed Feb 16, 2011 11:24 am

So Last night as I am chillin' on the couch I hear what I thought was a gun shot (has never happened in the 3 years I have lived here). I quickly get the girlfriend and the pup to the safe area upstairs and go to check out what was going on... I run to the basement to find that my heater had literally exploded like a grenade. Turtles are now shedding their skin and have peeling shells. Top it off for whatever reason the breaker did not trip and they were being electrocuted :( I then quickly unplug the heater, pull the turtles out and get them rinsed and then procedde to do 5 - 100% water changes on their 55 gal tank. 2 hours later they are back in their home but still far from happy, I do think they will make a full recovery but I cant explain the upsetness of the girlfriend and the anger I have. So i get online to see what I can do about it and find the below recall from 4 days earlier......

February 11, 2011

Dear Valued PetSmart Pet Parent,

Marineland has issued a voluntary withdrawal of the Stealth PRO Submersible Heater (100, 200 and 250 watt). The product is being withdrawn due to a quality issue.

If you have this product, please stop using it immediately and take the following steps:

1. Unplug the heater from the wall to stop the flow of electricity
2. Let the heater cool for 15 minutes
3. Remove the heater from the tank

Please bring the product to your closest PetSmart for a full refund or exchange. Replace the product with a comparable heater as soon as possible to maintain the temperature of your aquarium. A PetSmart store associate can help you select the right heater for your aquatic environment.

If you have questions about this withdrawal, please call Marineland Customer Service at 800-526-0650 or 800-432-6986.

At PetSmart, we are concerned pet parents, too. We will continue to do everything we can to help you and your pet during this time.

Sincerely,



Debbie Gonzalez
Vice President, Brand and Customer Marketing


Here is what it looked like : Image

I have a call placed and am waiting on their call back. The tank did crack.
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby Kmuda » Wed Feb 16, 2011 11:44 am

There has been an ongoing issue with these heaters for the last year or more. I'm glad to see Marineland finally issued a recall. Wonder what took them so darn long? If you google it, you'll find several examples of these things exploding and blowing the sides out of tanks.

And I wonder how much money they are saving by shifting manufacturing the China? :huh:
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby Herefishyfishyfishy » Wed Feb 16, 2011 11:53 am

I've read about people getting refunded for the heater, tank and in some instances fish. I will let you know how this plays out, I will be asking for a new heater and see what they can do about the tank cracking. I'm not expecting much.

If you have a Stealth Pro heater I would take it out immediately.

Had this have been one of the fish tanks and not the turtle tank I can guarantee all the fish would not have survived. The turtles took the brunt on their shells. I'll take some more pics and show the true damage tonight, I was very tired after the ordeal last night and just took a quick snap with the cell phone. The house still smells like a gun went off inside.
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby Herefishyfishyfishy » Wed Feb 16, 2011 12:29 pm

Just spoke with Rosemary at United Pet group and pending pictures and some other documentation they will be refunding the heater and the full amount of the tank and anything that was damaged. (she says, I'll believe it when the check is in my hand). She was very sympathetic and says this is an ongoing issue. I'll keep you posted as this progresses.
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby Kmuda » Wed Feb 16, 2011 12:39 pm

I'll ask United Pet Group again........

How much did they save by shifting the manufacture of their products to China?

The C-Series leaks drastically killed sales of what is actually a very fine filter, with the leaks caused by a manufacturer defect, with the manufacturer being in China.

And the issues with these heaters, which was previously the best heater out there. Now this "manufacturer defect" (another Chinese manufacturer) has people returning heaters and scared to buy Marineland.

So I would ask their management again......

How much did they save by shifting manufacture to China?

Search around, I would hazard a guess there is a class action lawsuit brewing on this one.
100g- Red Oscar Fish, Male Convict, 3 SDs - 20 gallon sump
55g - 21 Year Old Kissing Gourami + friends
55g - Angelfish - 29g Livebearer Community
4 Cats, 2 Shelties, 1 wife, 1 old lady, and one of the sub-adults broke back in.
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby OLroy » Wed Feb 16, 2011 12:51 pm

I have a 250 watt, but I bought it a year and a half ago. Should I be conserned? I don't have my reciept anymore so I don't even know if the Big Als I bought it off of will take it back.
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby Tom » Wed Feb 16, 2011 1:03 pm

I have a pair of 200W and a 100W.
Called Big Al's Oakville (where I bought them) and they said they can't do anything without a reciept.
I will be stopping there on the way home to discuss this with the manager.
:evil:
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby Kmuda » Wed Feb 16, 2011 1:15 pm

The Stealth Pro exploding issue has been occuring for the last two years (as an estimate). If you have bought one of these heaters within the last two years I would remove it. That does not mean that anyone will honor a recall for them as the recall may be for a limited batch. Regardless, I would replace them with another brand.
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55g - 21 Year Old Kissing Gourami + friends
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby Herefishyfishyfishy » Wed Feb 16, 2011 1:35 pm

I believe the issue is with the heaters that have the green/red LED on the top. But in all honesty I would just remove any stealth pro heater that you have. Its just not worth it.. the tank cracked and everything. I've even seen other stories where a hole was punched straight threw the glass. Had this happened in my O tank or the reef I would be much less forgiving as the price and attachment is much higher. Luckily it happened in the most easily maintained and fixed tank with the most hardy inhabitants. Guys I can explain enough how loud this blow up was. It was like someone shot a gun inside the tank, no fish could have survived this.
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby Tom » Wed Feb 16, 2011 2:07 pm

Mine have no lights or indicators of any kind.
I bought them over 2 years ago.
Still going to look for replacements.
:x
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby ~RuSh~ » Wed Feb 16, 2011 2:23 pm

It's not just the Stealth Pro's. It's all Stealth heaters. I bought mine in 2006 and last year they both malfunctioned. ( viewtopic.php/f,7/t,83482/hilit,heater%20malfunction/) They didn't Explode though.

That's crazy. Glad everything is ok, and that this didn't happen in the reef or oscar tank. I can't imagine how livid I would be if that happened to me. :evil:
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby Herefishyfishyfishy » Wed Feb 16, 2011 3:35 pm

Just had a friend return a stealth heater to PetSmart that was purchased online. He had no receipt and didn't even buy it from Petsmart and they refunded the full price with no questions asked. Although he shared my mishap while talking about it.
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby ~RuSh~ » Wed Feb 16, 2011 4:58 pm

I'm thinking we should Sticky this and try to spread the word. I was really upset after losing my festae in that incident as I'm sure HFFF is upset about his tank and turtles. Keep our members informed! We don't want this to happen to anyone else!!


EDIT ---- I just realized that I think my little bro has a Pro Stealth heater... ?!
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby Herefishyfishyfishy » Thu Feb 17, 2011 4:34 pm

The claim was submitted today at 12:15pm. Lets see how long it takes for this to be final and complete.
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby scrivz » Fri Feb 18, 2011 8:44 am

I'm curious why this wouldn't also be an issue with the 50W version of this heater. The 50W is the only model of the "new" stealths (with the red/green light) that I own, and it's just my qt/hospital tank heater. It's in use now while I nurse my female T. eliotti back to health, and I sure wouldn't want her to get electrocuted.

Any thoughts why the 50W version isn't included in the recall?
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby Herefishyfishyfishy » Fri Feb 18, 2011 10:31 am

Scrivz - my buddy returned a 200w and a 50w to PetSmart with no questions asked. The manager says they are actually taking any stealth heaters, new and old for store credit or trade in.
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby Capt Dave » Sat Feb 19, 2011 1:59 pm

Has anyone used the ehiem jager heater as a replacement?
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby twohuskies » Sat Feb 19, 2011 4:40 pm

I bought some of the jager heaters and I like them very much.
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby Kmuda » Sat Feb 19, 2011 6:19 pm

While the Jager heaters are not as good as they used to be, they remain a quality heater. The issue is they are glass and in an Oscar tank that is a hazard.
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55g - 21 Year Old Kissing Gourami + friends
55g - Angelfish - 29g Livebearer Community
4 Cats, 2 Shelties, 1 wife, 1 old lady, and one of the sub-adults broke back in.
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby twohuskies » Sun Feb 20, 2011 7:26 pm

Kmuda wrote:While the Jager heaters are not as good as they used to be, they remain a quality heater. The issue is they are glass and in an Oscar tank that is a hazard.


Yeah, I don't have mine in my Oscar's tank... :-?
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby NOLAGT » Mon Feb 21, 2011 1:49 pm

Do you have a batch number from that one that exploded by any chance?

I have like 15 or so new stealth running in my tanks. I have just got them less than a year ago. I really like the heaters and talked to them about whats going on. They told me I could keep checking back in and they will be able to tell me when the issue is resolved and when they are producing some updated heaters. At that time I am going to trade in all my current heaters for the new models. I know im rolling the dice...I just really like these heaters and want ones that work correctly with out exploding. I also have like 12 of the old ones I will try to trade in at that time too.
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby Herefishyfishyfishy » Tue Feb 22, 2011 11:42 am

I have some detailed pics at home of the heater that may have a number on it... I'll have to check when I get home and get back to you.

NOLAGT wrote: I know im rolling the dice...I just really like these heaters and want ones that work correctly with out exploding.


Its your choice to do what you want with your heaters.. just remember this... No fish would have survived that blast. They are acknowledging that they are defective and are even replacing anything that it damages... I would consider putting anything in your tank that the manufacture acknowledges can explode to be "rolling the dice". My dice came up on 7s then flipped over and exploded :|
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby NOLAGT » Tue Feb 22, 2011 12:01 pm

I know what you mean. I am hoping that they fix it quickly and I can just get the updated ones. If it drags on and on I might change my mind...
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby Herefishyfishyfishy » Tue Mar 01, 2011 4:16 pm

Received a call today from the claims department and everything has been approved. They say it will take another week to have the finance department send out the check. I will keep you posted and let you know when its all done.
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Re: Stealth PRO Submersible Heater (100, 200 and 250 watt)

Postby ~RuSh~ » Tue Mar 01, 2011 4:47 pm

Wow, impressive. So they are going to reimburse the busted tank? Anything else?
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